Victorian Product Disclosure Statement (PDS) for TLI41321

VICTORIAN PRODUCT DISCLOSURE STATEMENT (PDS)

for

TLI41321 CERTIFICATE IV IN TRANSPORT & LOGISTICS (ROAD TRANSPORT - HEAVY VEHICLE DRIVING INSTRUCTION)

This product disclosure statement (PDS) is a guide for proposed applicants (students), informing them of their obligations and any additional specific terms and conditions that may be related to their enrolment into the course or qualification listed in this document.

This document also contains the proposed delivery plan which, together with the student enrolment form, becomes part of the student agreement between Intelligent Training Solutions (RTO: 22570) and the student named within this document.

Elements of this document will also assist the enrolling officer in gathering information required by the pre-training review (PTR).

SCHEDULE OF FEES, AMENITIES AND RESOURCES

We will conduct all training in a medium or heavy rigid automatic vehicle, and in most cases, this is enough for the majority of industries requiring the Heavy Vehicle Driving Instructor qualification.

For most industries, job roles or heavy vehicle assessor positions, you will only need the standard heavy vehicle driving instructor qualification combined with your heavy vehicle licence.

If your job function requires a specific category of vehicle to be displayed on your Statement of Attainment, please speak with your enrolment officer prior to completing your enrolment into this course. Our trainers and assessors can facilitate training a range of different vehicle categories up to and including heavy combination manual non-synchro, however, there will be additional costs to the enrolment fee involved with each different category of vehicle. 

PLEASE NOTE: To complete this qualification you must hold an unrestricted Australian heavy vehicle drivers’ licence. Our trainers and assessor will only train you to the licence category you hold, for example: if you are licenced to drive a Light Rigid vehicle (between 4.5 tonnes but not more than 8 tonnes), our trainers and assessor will only allow you to complete this qualification in a light rigid vehicle.

During this qualification, our staff and trainers will not have the time to teach you how to drive a heavy vehicle. To successfully complete this course, you MUST be able to confidently drive a heavy rigid vehicle with a manual gearbox as a minimum. We have a lot of information to share with you on this course and therefore will not have the time to teach you how to drive a heavy vehicle or a manual vehicle during your course.

If you are not confident with this, we strongly recommend you take heavy vehicle driving lessons with a qualified driving heavy vehicle driving school, prior to or during your course. 

RESOURCES, TEXTBOOKS AND REQUIRED EQUIPMENT

As part of your enrolment into this qualification, we will provide you with electronic copies of your required resources and textbooks. Printed documents such as drive test criteria will be provided to you during your course. 

Other textbooks, such as the Road Safety Road Rules book, can be purchased on our website: https://www.its.vic.edu.au/store/ by selecting the 'Publications' menu item from the store menu. 

REQUIRED EQUIPMENT

• Working pens and highlighters
• A4 lined workbook for taking notes
• 1 x 2D ring folder, 1 x presentation folder, 10 x plastic folder inserts (sheet protectors)
• An active and accessible email account
• Laptop computer (not required but useful) with the Google Chrome and Adobe PDF reader installed
• USB memory stick (minimum 4gig)
• Working camera (mobile phones can be used)
• UV rated sun-glasses, Sunscreen (50+), Sun hat and suitable shoes for driving

Outside of scheduled class times, you will be required to access the internet, your emails and our student portal. If you are a blended delivery or part-time student, you will also need to have access to a working computer at home that allows a connection to the internet.

COURSE TRAINING VENUE

Intelligent Training Solutions Training Centre Located at: Unit 7, 16a Keilor Park Drive East Keilor, Victoria 3033

ACCESS TO YOUR STUDENT PORTAL

Once your enrolment has been approved and processed, our administration team will create login credentials for your access to the I.T.S Learner Portal. You will receive these login credentials within your Welcome Email. This email will contain instructions on how to access your course together with instruction on how to contact the student support team to arrange your first appointment with our trainers.

PLEASE NOTE: During your first appointment, you will be shown how to access the student portal and provided with a demonstration on how to navigate and use our system

COURSE ASSESSMENT METHODS

As this is a nationally recognised Vocational Education and Training (VET) course in Certificate IV, each unit of competence will be assessed. Each assessment within the course will be a competency-based assessment. Successful outcomes for this qualification will be determined by a range of different assessment methods including:

• Assessment or student workbooks
• Written assessments
• Observation of simulated practical activities
• Structured questioning and discussion
• Written or verbal questioning at the completion of each session.

STUDENT SUPPORT

Student support is a cornerstone of our organisation. Regardless if you are a full time, part-time or blended delivery student, you will always have access to our trainers and your student support liaison officers. Our support officers and trainers are available at our Training Centre Monday through Friday and on Saturday's by appointment. Whether you wish to engage our support and training services daily, once a week or in blocks, it is up to you.

For the first 16 weeks of your enrolment, you will have full unrestricted student support access. This level of support includes:

• The ability to attend all timetabled classes;
• Weekly one-on-one, face to face support sessions (by appointment);
• Live video conferencing support sessions (by appointment);
• Telephone support (by appointment);
• Email support

RESTRICTED SUPPORT ACCESS 

After your initial 16-week enrolment period, you will automatically be moved to ‘restricted support access’. This level of support includes:

• The ability to attend all timetabled theory classes;
• Telephone support (by appointment);
• Email support

COURSE EXTENSION PROGRAM

At the end of your six-month enrolment period, your course results will be finalised, and results entered and reported. If you wish to extend your enrolment period beyond the six months OR if you wish to have full unrestricted access to student support after your initial 16-week period, you will be required to apply for a course extension. Information on course extensions can be found below.

PLEASE NOTE: We will always prefer to work with you during your enrolment period to assist you in getting through your study as quickly as you can, however, we completely understand how difficult it can be to fit study into a hectic lifestyle so, in the event, you are unable to complete your course within the six-month timeframe or should you require additional support after your initial 16-week enrolment period, we have an extension program in place which will provide you with a little extra time and support.

Intelligent Training Solutions can extend your enrolment expiry date in line with your required timeframe.

Standards extension are available to anyone wishing to extend their course at a fee of $125 per month.

For more information on our extension time frame options, visit our website: https://www.its.vic.edu.au/student-administration/

If you wish to apply for a waiver of the standard extension fee of $125 per month due to extreme hardship, extenuating circumstances, or a debilitating medical condition you like to apply for a Non-Standard Extension.

For more information on our extension time frame options, visit our website: https://www.its.vic.edu.au/student-administration/

PLEASE REMEMBER WE ARE HERE TO SUPPORT YOU AND ARE KEEN TO ASSIST YOUR SUCCESS IN ANY WAY WE CAN.

If you feel you will have an issue with completing before your courses end date or if you need assistance or guidance, please do not hesitate to contact us.

PROPOSED DELIVERY AGREEMENT BETWEEN INTELLIGENT TRAINING SOLUTIONS AND YOU

AGREED PROGRAM DELIVERY

In other words, based on your choices below, Intelligent Training Solutions will deliver the units of competency (subjects) you select at the price and within the time frame listed below.

SCHEDULE OF DELIVERY

This additional fee does not include the use of the associated vehicle. A student who requires the 'combination' or 'multi-combination' units will generally supply their own roadworthy vehicle. If you require us to supply the vehicle, an additional vehicle charge will apply. 

STUDENT PRE-TRAINING REVIEW QUESTIONS

Please note that the majority of the pre-training review (PTR) questions that we are required to ask by our regulators have already been answered via your enrolment form, therefore we will not be asking you to complete those questions again. Instead, below you will find a few additional questions that relate directly to this qualification.

This section of your agreement must be completed prior to your scheduled commencement or enrolment date so to allow our staff enough time to formulate a plan to best support you through this course should you need it.

Intelligent Training Solutions uses the answers collected by this pre-training questionnaire to ensure that you are only enrolled into a qualification that you can either successfully complete or that we can support you in so that you can achieve your intended goals and outcomes.

DIGITAL CAPABILITY

Our part-time and blended delivery courses require the student to use technology and based on your answer, would not suit your requirements.

PLEASE SELECT YOUR PREFERRED PAYMENT SCHEDULE 

PAYRIGHT

To assist us with setting up your PayRight account, please read the following information and answer the questions below.

As mentioned above, a PayRight payment plan for this course can be taken over either a 12 or 24-month period. There is no interest charged to you on either plan, however, a one-off merchant and establishment fee plus GST will apply on top of the enrolment fee 

12 MONTH PAYMENT PLAN

For those interested in paying your course off over a 12 month period, a one-off 10.89% merchant fee inclusive of GST will be added to your enrolment fee.

24 MONTH PAYMENT PLAN 

For those interested in paying your course off over a 24 month period, a one-off 16.48% merchant fee inclusive of GST will be added to your enrolment fee. 

PAYRIGHT CALCULATION EXAMPLES

DIRECT DEBIT

To assist us with setting up your direct debit, please answer the following questions.

DIRECT DEBIT FROM A SAVINGS ACCOUNT (RECOMMENDED OPTION)

When setting up a direct debit from a Savings account, your course enrolment fee will be split equally over your selected period of time. On top of the instalment amount, PayAdvantage will add a $1.35 transaction fee.

DIRECT DEBIT FROM A CREDIT CARD

When setting up a direct debit from a Credit Card, as with the above option, your course enrolment fee will be split equally over your selected period of time. On top of the instalment amount, PayAdvantage will add a $1.35 transactions fee plus a 1.87% credit card processing fee 

WHAT HAPPENS IF I HAVE INSUFFICIENT FUNDS IN MY ACCOUNT?

If your account has insufficient funds on the day of processing a $5.50 dishonour fee plus the standard transaction and/or processing fees will be charged to your account. PayAdvantage will attempt to re-debt your account in 3 days from the date of the failed attempt.

With our Pay On Invoice option, we will invoice your course enrolment fees to you in equal instalments across 16 or 24 weeks. Your first invoice will be due in seven (7) days from the date of your enrolment, however, you are welcome to make payment sooner should you wish to get started in your course. The remaining instalments will be spread one month apart from the date of your first invoice.

It is important to note that Intelligent Training Solutions will send you ALL of your invoices at once. The task of paying your invoices in the correct order AND paying on time remains your responsibility. We recommend that:

• You make payment by the due date for each invoice. (Each of the invoices will have a different due date). Failure to make payment on or by the due date will result in a late payment fee being added to your account. NO EXCEPTIONS.
• You make payment on the invoice in sequential order. Example: INV 4901, 4902, 4903 and 4904.

Pay by Invoice: Terms and Conditions:

• A $50.00 late payment fee will be applied to any invoice paid beyond the due date. NO EXCEPTIONS
• In the event your invoice is more than 30 days late, Prushka Fast Debt Recovery debt collection agency will be engaged. All associated costs involved from engaging this agency will be added to your account. This is generally 40% of the outstanding value of your invoice.

OTHER FEES AND CHARGES

As part of your enrolment into this course, you will be given unlimited access to your course on our student portal. You will also have unlimited access to student support, face to face appointments and our live webinars as per the arrangement within this document.

It is important to note that additional fees or charges will apply to students who do not attend scheduled support sessions, scheduled drive days or events without providing 48 hours’ notice.

Failing to attend a scheduled appointment or drive sessions without providing us with 48 hours’ notice costs the course and our training organisation money and takes away valuable time and resources from other students in your class. The following fees and charges will apply to any student to fails to attend an appointment or training sessions without 24 hours’ notice.

• $90 fee is charged for failing to attend a theory or support sessions without sufficient notice.
• $405fee is charged for failing to attend a practical in-vehicle driving session without sufficient notice.

PLEASE NOTE: You can cancel or change your appointment anytime up to 48 hours prior to your appointment time. To change your appointment, call 03 5415 0214 or text 0457976531. This information will be sent to you again in your welcome letter.

To provide us with your ID, you can either upload two forms of ID here or send your ID to enrolment@its.edu.au 

Prior to accepting the terms and conditions below, please be sure to view our full terms and conditions on our website by clicking here: Terms and Conditions

IMPORTANT INFORMATION

By ticking the boxes below and signing the bottom of this program delivery agreement, you will be entering into a contract with Intelligent Training Solutions Pty Ltd (RTO: 22570) for the delivery of the qualification listed within this agreement and selected on your enrolment form. This PDS together with your enrolment will form the foundation of your terms and conditions for enrolment into this qualification.

From time to time, we may amend our terms and conditions or the terms of this agreement, however, if such an amendment is required, we will notify you in writing of any proposed changes before they take effect.

Once you have accepted this agreement and have made arrangements for your course fees, we will be in touch with you to provide you with access to the ITS student portal and arrange your first face to face session with your trainer.