Skip to main content
Staff Help Centre
< All Topics
Print

HR-POL-01 – Code of Conduct Policy

Posted
Updated
ByAlexander Mueller
Effective Date: September 2026 Review Date: September 2028
Document Status: PUBLISHED Original Version: 2026.1
Authorised by: Chief Executive Officer Document Owner: Alexander Mueller

WARNING! – UNCONTROLLED WHEN PRINTED! – THE ORIGINAL/LATEST/CURRENT VERSION OF THIS DOCUMENT IS KEPT ON THE STAFF PORTAL OF THE INTELLIGENT TRAINING SOLUTIONS WEBSITE

01. Objective

This Code of Conduct Policy sets out the standards of behaviour expected of everyone who works for or represents Intelligent Training Solutions (ITS), so that staff, trainers, assessors, contractors and volunteers act professionally, ethically and lawfully in their dealings with students, colleagues, industry stakeholders and the public. It supports ITS’s obligations as a Registered Training Organisation (RTO) under the Standards for RTOs 2025 and underpins a workplace and training environment that is safe, respectful and inclusive.

 

02. Scope

This policy applies to all ITS employees (full-time, part-time and casual), trainers and assessors, contractors, subcontractors and volunteers engaged by ITS (‘Staff’), whether working on-site, from home, at a client’s premises, or online. It covers conduct during work duties, training and assessment activities, work-related travel and events, and online or social media conduct connected with ITS, its staff or its students.

 

03. Definitions

 

  • RTO: Registered Training Organisation.
  • Staff: any person employed by, or engaged to deliver services for, ITS, including trainers/assessors, contractors, subcontractors and volunteers.
  • Conflict of interest: a situation where a personal interest could improperly influence, or be seen to influence, a staff member’s professional judgement or actions.
  • Fit and Proper Person: has the meaning given in the Standards for RTOs 2025 Compliance Requirements (Fit and Proper Person Requirements).
  • Misconduct / serious misconduct: has the meaning given in the Fair Work Act 2009 (Cth) and Fair Work Regulations 2009 (Cth).

 

04. Policy Statement

ITS is committed to maintaining a professional, safe, respectful and ethical working and learning environment. All Staff are expected to:

  • act honestly, fairly and with integrity in all dealings with students, colleagues, clients and the public;
  • comply with all ITS policies and procedures, and with relevant legislation;
  • treat others with courtesy and respect, and not engage in bullying, harassment, discrimination or victimisation;
  • maintain professional boundaries with students at all times, and not enter into inappropriate personal or financial relationships with current students;
  • protect the confidentiality and privacy of student, staff and business information in accordance with the Privacy Act 1988 (Cth);
  • identify and appropriately disclose any actual, potential or perceived conflict of interest;
  • not seek or accept gifts, benefits or hospitality that could improperly influence, or be perceived to influence, their professional judgement, beyond token gestures of appreciation;
  • use ITS property, equipment, systems and information only for authorised purposes, and use social media and electronic communications responsibly and professionally when identifiable as connected to ITS;
  • report unsafe, unethical, unlawful or unprofessional conduct through the channels set out in this policy;
  • comply with the Fit and Proper Person Requirements under the Standards for RTOs 2025, where applicable to their role; and
  • maintain the training product currency, vocational competency and industry currency required of their role (trainers and assessors).

 

05. Eligibility Criteria

This policy applies to all individuals defined as ‘Staff’ above, regardless of length of service, employment basis, or seniority. Trainers and assessors, whether employed or contracted, must also meet the credentialing and industry currency requirements of the Standards for RTOs 2025 Credential Policy as a condition of delivering training and assessment.

 

06. Procedure

 

  1. Induction: all new Staff receive a copy of this Code of Conduct as part of induction and must confirm in writing that they have read, understood, and agree to comply with it.
  2. Reporting a concern: Staff who witness or experience conduct inconsistent with this policy should report it to their operations manager or, where the concern involves their manager, to the CEO/Director, Alexander Mueller.
  3. Assessment: the CEO/Director (or delegate) will assess reported concerns, which may involve a preliminary review and, if warranted, a fuller workplace investigation applying the principles of procedural fairness.
  4. Confidentiality: reports are handled discreetly, and information is shared only with those who need to know in order to assess or resolve the matter.
  5. Outcomes: depending on severity, outcomes may range from informal coaching and additional training through to formal disciplinary action, up to and including termination of employment or engagement, in accordance with the Fair Work Act 2009 (Cth) and any applicable award or agreement. Where conduct raises fit and proper person concerns, ITS will also consider its obligations to ASQA under the Standards for RTOs 2025.
  6. Review of decisions: a Staff member who disagrees with an outcome may raise this through ITS’s Complaints Management Procedure.

 

07. Responsibility

 

  • CEO/Director (Alexander Mueller): overall responsibility for approving, reviewing and enforcing this policy, and for making fit and proper person determinations.
  • Operational Managers: responsible for modelling this Code, addressing day-to-day conduct concerns, and escalating serious matters to the CEO/Director.
  • All Staff: responsible for understanding and complying with this Code, and for reporting concerns.

 

08. Procedure Notes and Explanations

This policy should be read together with ITS’s Complaints Management Procedure and Family and Domestic Violence Leave Policy. It will be reviewed at least every two years, or earlier if there are relevant legislative or Standards for RTOs 2025 changes.

 

09. Policy Approval and Publication

This policy has been approved for publication by the Company Director and Chief Executive Officer, Alexander Mueller.

Signed: Alexander Mueller     Date: 02/09/2026

 

Revision History

 

POLICY DOCUMENT REGISTER

REVISION DATE DOCUMENT VERSION DESCRIPTION OF MODIFICATION OR AMENDMENT
1 September 2026 2026.1 Original document created

 

Table of Contents